FAQ – Hala eSim

Q: Where can I see my data usage for the Hala eSIM?

Check the email you received after purchase for a link to your usage details.

Q: Is my eSIM activated immediately after purchase?

No, the eSIM is not activated immediately. You have up to180 daysto activate it.

Q: Is my device compatible with a Hala eSIM?

Check our eSIM Compatibility Guide for a detailed list of supported devices, including:iPhone XS and newerSamsung Galaxy S21 and newerGoogle Pixel 3 and newer

Q: Can I use my SIM card and Hala eSIM at the same time?

Yes, you can use both:Physical SIM: For calls and SMS.Hala eSIM: For mobile data.Pro Tip: Disable data roaming on your physical SIM while traveling to avoid unexpected charges.

Q: How can I delete the Hala eSIM after using up my data?

To delete your Hala eSIM from your device, follow these steps:For iPhone:Go to Settings &gt; Cellular.Select the Hala eSIM profile.Tap Remove Cellular Plan and confirm.For Android:Open Settings &gt; Connections &gt; SIM Card Manager.Select the Hala eSIM profile.Tap Remove or Delete and confirm.

Your Questions Answered

Everything you need to know about Hala eSIM

What is an eSim?

An eSIM (embedded SIM) is a digital SIM card embedded into your device, eliminating the need for a physical SIM card. With an eSIM, you can connect your smartphone, tablet, or other device directly to a mobile network without inserting a physical card. It also allows you to store multiple profiles, making it easy to switch between carriers or plans – perfect for travel or flexible usage.

How to activate Hala eSIM?

Activating your Hala eSIM is simple. Follow these guides based on your device:

Open Settings.
• iPhone → Settings ▸ Cellular ▸ Add eSIM
• Android → Settings ▸ Network & Internet ▸ SIMs ▸ Add SIM
Scan the QR code from your Hala eSim e‑mail.
(No QR? Tap “Enter details manually” and paste the code.)
Turn on Data Roaming if you’re abroad – then you’re ready to surf!

Total time: about 1 minute

Where can I see my data usage for the Hala eSIM?

Is my eSIM activated immediately after purchase?

Is my device compatible with a Hala eSIM?

Can I use my SIM card and Hala eSIM at the same time?

How can I delete the Hala eSIM after using up my data?

Check Device Compatibility

Make sure your device supports eSIM before purchasing

Your Questions Answered

Check Device Compatibility

Check eSIM Compatibility

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