Refund Policy

Hala eSim Refund Policy

At Hala eSim, we are committed to delivering a seamless and satisfying experience for our customers, with reliable internet connectivity around the globe. However, we understand that certain situations may require you to cancel your purchase or request a refund. We are here for you 24/7, and our support team is ready to assist with any questions or concerns. (info@halaesim.com or fill the contact form).

Please review our refund policy below for full details.

Refund Period

  • 5 days from the date of purchase

Conditions for a Refund

Unused Service

  • A full refund is available if the eSIM has not been activated and no data has been used.

  • Refund requests must be submitted within 5 days from the date of purchase.

Connection Issues

  • If you experience connection problems caused by Hala eSim or our internet provider, you may request a partial or full refund.

  • Please report any issues immediately when they occur.

  • Refunds cannot be guaranteed if the issue is reported after your trip has ended.

Incompatible or Locked Devices

  • If your device is not compatible with eSIM technology or is carrier-locked, and the eSIM has not been activated or used, you are eligible for a refund.

  • You must provide proof (such as a screenshot) of the incompatibility or restriction.

  • Refund requests must be submitted within 5 days from the purchase date.

Processing Fees

  • A processing fee of $3 USD will be deducted from each refund.

Refund Process

1. Contact

  • Reach out to us via WhatsApp, live chat, or email to request a refund.

2. Provide Information

  • Share your order details and any relevant screenshots or documentation to help us process your request.

3. Approval & Processing

  • Once approved, your refund will be processed within 5 to 10 business days back to your original payment method.

4. Alternative Method

  • If your original payment method is no longer available, we will work with you to arrange an alternative refund method.

Steps to Request a Refund

  1. Contact Support: Message us via WhatsApp, chat, or email.

  2. Review Process: We’ll carefully review your refund request.

  3. Receive Refund: Once approved, your refund will be issued within 5–10 business days.

Important Notes

  • Refunds are issued based on the amount actually paid. Any discounts will be reflected in the refund.

  • Additional fees or costs not directly related to the eSIM product are non-refundable.

Thank you for choosing Hala eSim. We are here for you 24/7, and our support team is ready to assist with any questions or concerns. (info@halaesim.com or fill the contact form)